Address rulesDeposits
Deposit prescribed information: which landlord address should you give?
Last reviewed
In short
The Housing (Tenancy Deposits) (Prescribed Information) Order 2007 lists the landlord's name, address, telephone number and any email address in the prescribed information you give tenants with a protected deposit. It says address, not home address. Some scheme templates allow agent details, but whether an agent's or care-of address complies is debated, so check with your deposit scheme before you rely on one.
What is deposit prescribed information?
It is the set of information you give a tenant about their protected deposit and the scheme that holds it. What it must contain is set out in the Housing (Tenancy Deposits) (Prescribed Information) Order 2007. If you prepare it using your scheme's template, look closely at how that template asks for the landlord's details, because that is where the address question comes up.
Which landlord details does the Order list?
Article 2 of the Order includes these details about the landlord.
| Detail | What the Order lists | A practical choice |
|---|---|---|
| Name | The landlord's name | Your own name, and the name of every joint landlord |
| Address | The landlord's address | Check with your scheme before you use anything other than your own address |
| Telephone | The landlord's telephone number | A number that reaches you, such as a mobile kept for lettings |
| Any email address of the landlord | An email address you check, ideally one kept for lettings |
Does the Order mean your home address?
The Order says the landlord's address. It does not spell out which address. Some scheme templates have space for agent details, and whether giving only an agent's address or a care-of address complies is debated.
We will not tell you a correspondence address definitely works here, because nobody can promise that. The sensible course is to ask your scheme what it expects and take advice if you are still unsure. It is general information, not legal advice, and deposit paperwork is worth getting right first time.
Can your letting agent's details go on the prescribed information?
Some scheme templates allow agent details, so a landlord who uses an agent may see the agent's name and office there. Whether agent details on their own meet the Order is part of the same debate. Whatever else appears, make sure your own name is there as landlord. Published guidance for lawyers deals specifically with prescribed information that leaves the landlord's name out.
If you are relying on your agent's details, remember they stop being right the day you change agent or start managing yourself. See using your letting agent's address.
What should you ask your deposit scheme?
A short email to your scheme should answer most of this for your own tenancies. Ask:
- Which landlord address do you expect on the prescribed information, and do you accept a care-of address?
- If my letting agent's details go on your template, do my own name and address need to appear as well?
- How do I update my contact details with you if my address changes?
- If my details change during a tenancy, do you recommend giving tenants anything again?
Keep the reply with your tenancy records. If the answer is that your own address is needed, a correspondence address can still keep your home address off the other paperwork where the rules allow it.
How do you keep your deposit details consistent?
Tenants see your details in several places: the written statement or tenancy agreement, your section 48 notice, any rent demands and the deposit paperwork. Different details in each place can confuse tenants and lead to arguments about where a notice should have gone.
- Use the same name everywhere, spelt the same way, and name every joint landlord.
- Where the rules allow a correspondence address, use the same one in each place.
- Keep a copy of the prescribed information you give, with the date and how you gave it.
- When your address changes, update your scheme records as part of the same job as everything else.
Our guide to changing your landlord address has the full checklist.
Which phone number and email should you give?
The Order lists a telephone number and any email address as well as an address. A separate mobile number and email address used only for lettings keep your personal ones private and make landlord matters easy to find. Whatever you give has to be answered, so choose contact details you will actually check.
Where does a correspondence address still help?
Whatever your scheme says, a correspondence address works for the rules that ask for an address for notices. That covers your section 48 notice and the written statement for new tenancies. It also works as your Land Registry address for service and as the correspondence address for each property on the PRS database. Landlord Address logs every letter the day it arrives, including post from deposit schemes, and tells you the same working day when legal or official post comes in. See how we handle your post, and every landlord address rule in one table.
Common questions
Does the Order require my home address?
It says the landlord's address. Whether an agent's or care-of address complies is debated, so check with your scheme and take advice if you are unsure.
Can I use Landlord Address on the prescribed information?
Only if your scheme is happy with it, so ask first. We do not promise it works for deposit paperwork. It does work for your section 48 notice and the written statement.
What if my address changes after I protected the deposit?
Update your contact details with the scheme and ask whether anything needs to go to your tenants again.
Do I have to give my personal mobile number?
The Order lists a telephone number, not a particular one. A separate number kept for lettings works well, as long as you answer it.
Sources
- Housing (Tenancy Deposits) (Prescribed Information) Order 2007, article 2, legislation.gov.uk, checked 31 October 2026.
- If a landlord takes a tenancy deposit but the prescribed information does not include the landlord's name, LexisNexis, checked 31 October 2026.